Refund & Cancellation Policy
This policy explains how cancellations and refunds work for the training program from MTZ GLOBAL SERVICES LLC, doing business as Strike Force Sales Group. The program fee, start date, and program length are stated in your written enrollment agreement before you pay. The refund terms below apply to every enrollment and are repeated in the enrollment agreement; no agreement can reduce them. This site has no checkout and we never charge a card before you sign your enrollment agreement.
Full refund window
You may request a full refund if you ask in writing at miketzovaras@strikeforcesalesgroup.com within 3 calendar days of your first payment, or at any time before you attend the second live training session of your cohort, whichever is later. Qualifying requests will be refunded in full, every remaining installment is cancelled, and nothing further is charged. The money is returned to the original card within 5 to 10 business days, depending on your bank.
To request a refund, email miketzovaras@strikeforcesalesgroup.com from the address on your account and include your full name. We acknowledge every request within 2 business days.
If we do not deliver
If we fail to run the live sessions, or fail to give you access to the simulator, materials, or community as promised in your enrollment agreement, you are entitled to a pro-rated refund for the part of the program not delivered, even after the refund window.
After the refund window
After the window above, the program fee is non-refundable, and any remaining installments on a payment plan remain due, because materials and live training have already been delivered.
Stopping attendance
You may stop attending at any time. Stopping attendance does not cancel a payment plan. Installments continue to come due on the schedule in your enrollment agreement.
Exceptions
If you have a documented medical or family emergency, we will consider your situation case by case. At our discretion, we may offer partial credit toward a future cohort. Exceptions are not guaranteed.
Billing errors
If you were charged twice, or charged an amount that does not match your enrollment agreement, tell us and we will correct it. Confirmed billing errors are refunded in full, even after the refund window has closed.
Disputes and chargebacks
If you see a charge you do not recognize or disagree with, please contact us before filing a chargeback. We acknowledge every dispute within 2 business days and will work with you to fix it. Most issues are resolved quickly this way. See also our Terms of Service.
Contact
MTZ GLOBAL SERVICES LLC
United States
Email: miketzovaras@strikeforcesalesgroup.com